Based on data collected by Citi Bike riders take about 34,000 rides per day as of last August. That being said, these bikes must be inspected on a frequent basis. In addition, maintenance, cleanliness of bikes must be check along with the docking station.
But based on the audit of the New York bike share program, it shows poor maintenance, cleanliness of bikes and defective parking stations are becoming an inconvenience for user. This in the long-run will discouraging the growth of the system. The maintenance data shows that 54 percent of the bikes were inspected last March and 73 in April but based on the contract the City has, 100 percent maintenance check must happen at least once a month. This lack of maintenance checks increases the bikes risk of becoming defective, which might cause issues if a customer decides to rent that particular bike. Based on the audit, the docking stations are also lacking inspections and maintenance.
This audit paved out specific concern New Yorker's had about the bike program. The New CEO Jay Walder, who was the MTA Chairman said that the company is hard at work reinventing Citi bike with much better service for the coming years.
In my opinion Citi bikes should have a maintenance/inspection indicator that lets the customer know when was the last time this bike was inspected and maintenance was done on it. While also letting them know if it safe to ride. This might be a little risky at first but knowing that these bikes will be on a schedule inspection/maintenance list, will allow customers feel more secure. The same concept can be applied to the docking stations for better transparency.
Source:
http://newyork.cbslocal.com/2014/12/12/audit-reveals-problems-with-nyc-bike-share-program/
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